GIANNINI GARDEN Shipping Policy

Free Standard Shipping

Fountains USA offers free shipping on all products within the lower 48 contiguous United States. This includes curbside delivery via LTL freight truck with a liftgate or common parcel carriers (FedEx, UPS, USPS).

Ships from San Francisco, California

Delivery Methods

• Standard Parcel: Free shipping via common carriers.
• Freight (LTL) Truck Delivery: Ships on a pallet and delivered curbside with a liftgate. Does not include setup, assembly, or disposal of packaging.
• Inside Threshold Delivery: Available on select items for an additional charge, where the carrier will place the item at the first dry area (e.g., garage, covered porch).
• Hard-To-Reach Addresses: If access is difficult (narrow streets, unique driveway configurations), additional fees may apply. Please notify us in advance in the "NOTES" box during checkout or let us know when Fountains USA confirms your order to prevent unexpected costs.

Delivery Timeframes

• Ready-to-Ship Items: Typically leave the warehouse within 5-7 business days.
• GIANNINI GARDEN Custom Order Items: Current lead times are 8-10 weeks. Sometimes your fountain can be delivered earlier. We will communicate with you if your fountain will be delivered earlier. In some circumstances, we may be able to accommodate an earlier delivery if there are some fountains already made. Please contact us at support@fountainsUSA.com with the finish and fountain of your choice that you would like to order.
• Production delays due to weather (humidity, curing times) are beyond our control.

Shipping Outside the Lower 48 States

• Canada, Puerto Rico, Alaska, Hawaii & International Locations: Currently we cannot accommodate out of the country orders. However, we can deliver to a distribution center of your choice but it is your responsibility to cover any costs and logistics to deliver to your destination outside of the country.

Freight Delivery Process

• The freight carrier will contact you 1-2 days before delivery to schedule an appointment.
• If you miss your scheduled delivery, you may incur a redelivery fee.
• Shipments over 1,000 lbs. require a forklift for unloading. You must arrange for a forklift in advance. We recommend contacting a local contractor, landscaper, or rental company.
• Change of Address: Any fees related to changing the shipping address after the order is placed are the customer's responsibility.

Delivery Inspection & Damage Claims

• Inspect all deliveries immediately upon arrival.
• If damage is visible, note it on the Bill of Lading and take photos before signing.
• Open all packages immediately and inspect for concealed damage. If damage is found, retain all packaging materials.
• Report damages within 24 hours by contacting us at support@fountainsUSA.com with photos and details.
• Refusing delivery is not allowed. If you refuse delivery, you will be responsible for return shipping costs.

By following these steps, you help ensure a smooth delivery process and protect your purchase. If you have any concerns or need special delivery arrangements, please contact us before ordering.

See Our REFUND POLICY

Fountain Placement & Safety Guidelines

• Stable Foundation: Place fountains on a level, solid base like concrete, compacted gravel, or pavers for proper operation.
• Large Basin Support: Fountains with basins 48”+ should sit on soft surfaces (sand or gravel). If placed on concrete, add a 1”-2” sand layer for even support and to prevent stress cracks.
• Water Supply: No permanent water line needed; fountains use recirculating pumps. Refill as needed.
• Electrical Access: Use a GFCI-protected outdoor outlet within reach of the pump’s 12-ft cord.
• Water Level Maintenance: Keep water filled to the rim at all times to prevent concrete damage.
• Winter Protection: Drain and cover the fountain or store it indoors during freezing temperatures. Never leave water in during prolonged freezes.
• Temperature Caution: Avoid adding water to a hot fountain to prevent cracking. Fill during cooler hours.
• Pump Care: Clean the pump filter monthly; more frequently in debris-heavy areas. Keep it free of leaves and buildup.
• Algae & Stain Prevention: Use an algae-reducing solution like Fountec. Avoid chlorine and pool chemicals, which damage the pump and fountain.
• Hard Water Precaution: Use filtered or distilled water to prevent mineral buildup. Remove white residue immediately with a vinegar solution or specialty cleaners.
• Weight & Stability: Fountains are held together by gravity; do not glue or cement parts. Keep children from climbing or sitting on fountains/statues.
• Wall Fountains: Secure the top half to a wall or fence for stability.

⚠️ Caution: Fountain Safety

• Do not climb, sit, or lean on fountains or statues—excess weight may cause them to fall.
• Keep children away to prevent accidents.
• Wall fountains must be secured using the attachment point behind the top half. Fasten to a wall or fence for stability.

Winter Care for Your Giannini Fountain

High-density cast stone concrete is strong and durable, but winter maintenance is essential to prevent damage from freeze-thaw cycles. Any part of your fountain that holds water, snow, or ice—such as the top, bowl, or birdbath—is at risk. Fountains placed directly on the ground are also vulnerable to cracking from freezing temperatures. Proper care will help extend the life of your fountain.

Care Instructions:

• Spot clean as needed
• Vacuum or hose down
• Avoid bleach or bleach-based cleaners
• Wipe with a damp cloth
• Use a non-abrasive, neutral pH cleaner
• Clean with mild soap and water

Giannini Resources 
* Giannini Information
* How To Maintain and Install
* Pond Fountain Instructions
* Pad Diagram For All Giannini One Piece Round Ponds & Easy Ponds
* Wall Fountain Instructions

Cancellation Policy

At Fountains USA, we allow order cancellations for Giannini custom-made fountains within 24-48 hours of purchase. If you need to cancel, please contact our customer service team as soon as possible at sales@fountainsusa.com so that we can cancel your order before it is processed to be custom-made.

• If your order has already shipped, it cannot be canceled. You may need to follow our Return Policy instead.
• If your order has entered production, a 15% restocking fee will apply.

🔹 Custom, made-to-order, or personalized items cannot be canceled or returned, as they are uniquely crafted for you.

Return Policy

Fountains, Ponds, Foundations: We want you to be completely satisfied with your purchase. If you need to return your fountain, you may do so within 14 days of delivery; however, you will be responsible for all return shipping costs and a 15% restocking fee will apply.

If your fountain arrives damaged, please contact us immediately to determine if a replacement should be issued. You must inspect the fountain before the delivery driver leaves the premises. If you notice any damage, report it to the driver and document it with photos. Failure to inspect the fountain upon delivery may affect your eligibility for a replacement.

For any return inquiries, please contact our support team for further assistance.

Water Spouts: Return within 14 days for full value refund (less shipping cost), no questions asked.

Giannini Warranty

All items purchased from the Giannini Garden Ornaments Showroom are covered by a 1-year warranty. This includes:

• Products manufactured by Giannini
• Giannini pumps
• Delivery and installation services provided by Giannini Garden Ornaments

For any warranty claims or inquiries, please contact our support team at support@fountainsusa.com

Founded in 1993 by Marino and Piera Giannini, Giannini Garden Ornaments began with handcrafted hanging wall fountains, planters, and small garden ornaments. Today, the family-run business operates from a 2.5-acre factory and showroom in South San Francisco, California, producing up to 900 cast-stone pieces daily, including fountains, planters, pedestals, benches, and statues.

Each piece starts as a detailed sketch by Marino, taking two to three months to transform into a final product. The process involves hand-sculpting, mold-making, and casting using a blend of high-quality cement, aggregates, water, steel, synthetic fibers, and strength-enhancing additives. After curing, every piece is finished by hand in one of 20 signature colors.

Now joined by their sons, Pier Luigi and Alessandro, the Giannini family continues to craft timeless, high-quality pieces, keeping their artistic legacy alive in the heart of the San Francisco Bay Area.