Solar Fountain Placement & Safety Guidelines

For optimal performance, place your solar fountain in direct sunlight. The more sun it receives, the better it will function. Without direct sunlight, the battery cannot charge, leading to poor performance or inactivity.

On cloudy days, if the fountain remains on, the pump will stop once the battery is drained. To recharge, turn it off and place it in direct sun for several hours. Once fully charged, it can operate anywhere, in any weather, day or night. If the fountain moves into shade while running, the battery will automatically power the pump.

• Stable Foundation: Place fountains on a level, solid base like concrete, compacted gravel, or pavers for proper operation.
• Water Level Maintenance: Keep water filled at all times to prevent damage.
• Winter Protection: Drain and cover the fountain or store it indoors during freezing temperatures. Never leave water in during prolonged freezes.
• Temperature Caution: Avoid adding water to a hot fountain to prevent cracking. Fill during cooler hours.
• Pump Care: Clean the pump filter monthly; more frequently in debris-heavy areas. Keep it free of leaves and buildup.
• Algae & Stain Prevention: Use an algae-reducing solution like Fountec. Avoid chlorine and pool chemicals, which damage the pump and fountain.
• Hard Water Precaution: Use filtered or distilled water to prevent mineral buildup. Remove white residue immediately with a vinegar solution or specialty cleaners.
• Weight & Stability: Fountains are held together by gravity; do not glue or cement parts. Keep children from climbing or sitting on fountains/statues.
• Wall Fountains: Secure the top half to a wall or fence for stability.

⚠️ Caution: Fountain Safety

• Do not climb, sit, or lean on fountains or statues—excess weight may cause them to fall.
• Keep children away to prevent accidents.
• Wall fountains must be secured using the attachment point behind the top half. Fasten to a wall or fence for stability.

Care for Your Smart Solar Fountain/ Birdbath

To keep your Smart Solar Fountain in top condition, follow these care instructions:

• Water Maintenance: In strong sunlight or windy conditions, water may splash outside the basin. Regularly top off and change the water to keep it clean and free from debris.
• Winter Protection: If temperatures drop below 40ºF, empty the water and store the entire fountain indoors (garage, shed, or basement). Simply covering it outdoors is not sufficient. Damage caused by freezing temperatures is not covered under warranty. Proper storage ensures long-lasting performance and durability.

Plug Connection for Pump:

BEFORE USE: Ensure that the plug connection is water tight.

(Step 1) Line up arrows on plugs
(Step 2) Push plugs together until they touch the rubber o-ring.
(Step 3) Slide the threaded cap over the plug.
(Step 4) Turn the cap until completely tight.

Plug Connection For Battery:

BEFORE USE: Ensure that the plug connection is water tight.
(Step 1) Push plugs together until they touch the rubber o-ring.
(Step 2) Slide the threaded cap over the plug.
(Step 3) Turn the cap until completely tight.

Performance:

To ensure peak performance, place your solar fountain in direct sunlight. The more sun it absorbs, the better it will function. Without direct exposure, the battery won’t charge, causing reduced performance or inactivity.

On cloudy days, if left on, the pump will stop once the battery is depleted. To recharge, switch it off and position it in direct sunlight for several hours. Once fully charged, it can run anywhere, in any weather, day or night. If the fountain moves into shade while operating, the battery will automatically keep the pump running.

Care Instructions:

• Spot clean as needed
• Vacuum or hose down
• Avoid bleach or bleach-based cleaners
• Wipe with a damp cloth
• Use a non-abrasive, neutral pH cleaner
• Clean with mild soap and water

Cancellation Policy

At Fountains USA, we allow order cancellations for Giannini custom-made fountains within 24 hours of purchase. If you need to cancel, please contact our customer service team as soon as possible at sales@fountainsusa.com so that we can cancel your order before it is processed.

• If your order has already shipped, it cannot be canceled. You may need to follow our Return Policy instead. a 15% restocking fee will apply.

Return Policy

Fountains, Birdbaths: We want you to be completely satisfied with your purchase. If you need to return your fountain, you may do so within 14 days of delivery; however, you will be responsible for all return shipping costs and a 15% restocking fee will apply.

If your fountain arrives damaged, please contact us immediately to determine if a replacement should be issued. 

For any return inquiries, please contact our support team for further assistance.

Smart Solar Warranty

Fountains USA provides a one-year warranty from the original purchase date. This warranty covers properly installed and regularly maintained parts. If a defect in material or workmanship occurs, we will replace the defective parts free of charge.

With proper care, your fountain will last for years. Damage caused by freezing temperatures is not covered. Upon delivery, inspect the product and report any broken or missing parts within five business days for a free replacement. Do not discard damaged parts until instructed.

For any warranty claims or inquiries, please contact our support team at support@fountainsusa.com