GIANNINI GARDEN Shipping Policy

Free Standard Shipping

Fountains USA offers free shipping on all products within the lower 48 contiguous United States. This includes curbside delivery via LTL freight truck with a liftgate or common parcel carriers (FedEx, UPS, USPS).

Ships from San Francisco, California

Delivery Methods

• Standard Parcel: Free shipping via common carriers.
• Freight (LTL) Truck Delivery: Ships on a pallet and delivered curbside with a liftgate. Does not include setup, assembly, or disposal of packaging.
• Inside Threshold Delivery: Available on select items for an additional charge, where the carrier will place the item at the first dry area (e.g., garage, covered porch).
• Hard-To-Reach Addresses: If access is difficult (narrow streets, unique driveway configurations), additional fees may apply. Please notify us in advance in the "NOTES" box during checkout or let us know when Fountains USA confirms your order to prevent unexpected costs.

Delivery Timeframes

• Ready-to-Ship Items: Typically leave the warehouse within 5-7 business days.
• GIANNINI GARDEN Custom Order Items: Current lead times are 8-10 weeks. Sometimes your fountain can be delivered earlier. We will communicate with you if your fountain will be delivered earlier. In some circumstances, we may be able to accommodate an earlier delivery if there are some fountains already made. Please contact us at support@fountainsUSA.com with the finish and fountain of your choice that you would like to order.
• Production delays due to weather (humidity, curing times) are beyond our control.

Shipping Outside the Lower 48 States

• Canada, Puerto Rico, Alaska, Hawaii & International Locations: Currently we cannot accommodate out of the country orders. However, we can deliver to a distribution center of your choice but it is your responsibility to cover any costs and logistics to deliver to your destination outside of the country.

Freight Delivery Process

• The freight carrier will contact you 1-2 days before delivery to schedule an appointment.
• If you miss your scheduled delivery, you may incur a redelivery fee.
• Shipments over 1,000 lbs. require a forklift for unloading. You must arrange for a forklift in advance. We recommend contacting a local contractor, landscaper, or rental company.
• Change of Address: Any fees related to changing the shipping address after the order is placed are the customer's responsibility.

Delivery Inspection & Damage Claims

• Inspect all deliveries immediately upon arrival.
• If damage is visible, note it on the Bill of Lading and take photos before signing.
• Open all packages immediately and inspect for concealed damage. If damage is found, retain all packaging materials.
• Report damages within 24 hours by contacting us at support@fountainsUSA.com with photos and details.
• Refusing delivery is not allowed. If you refuse delivery, you will be responsible for return shipping costs.

By following these steps, you help ensure a smooth delivery process and protect your purchase. If you have any concerns or need special delivery arrangements, please contact us before ordering.

See Our REFUND POLICY